Marhaba' – ‘welcome' in Arabic – reflects the warmth and hospitality of the Arab culture, and is the hallmark of Dubai International Airport' s meet and greet services. Operated by Dnata, part of the Emirates group, Marhaba was launched in December 1991 as an exclusive meet and greet service for passengers travelling through Terminals 1, 2 and 3 at Dubai International Airport.  Standard Meet & Greet Services
Whether you're arriving or departing, our services will make your journey much easier and comfortable.
Services available at Dubai International Airport .
This service includes:
- A warm welcome upon arrival or departure
- Assistance and guidance in airport clearance through related formalities
- Provision of special hand baggage trolleys (Subject to availability)*
- Buggy car transfer priority through the airport terminal (Subject to availability and in the areas where the access is permitted by Civil Aviation Authorities)*
On Departures
- Passengers can avail of the facilities of the exclusive Marhaba Departure Check-in Lounge located at Departures check in area including light refreshments and a selection of reading materials*
- Escort through Check in, immigration and security formalities
On Arrivals
- Handover visas or other essential documents to passengers
- Escort through immigration formalities and security screening
- Assistance at the baggage belt area
- Handover the passengers to the receiving party at the meeting point outside arrivals.
 Marhaba Diamond Services
Enjoy the finest treatment with the premium dedicated meet and greet service at Dubai International Airport as you or your guests receive full escort service on arrival or departure. This service can be tailored for passengers with special needs, young and first time passengers at the Dubai International Airport, the business traveller, and passengers who are monolingual.
Services available at Dubai International Airport.
This service includes:
- Full escort through airport related formalities
- Provision of special hand baggage trolleys (on request)*
- Provision of Buggy car (on request and in the areas where the access is permitted by Civil Aviation Authorities)*
- Assistance through Immigration and quick clearance through Marhaba’s dedicated fast track counter
- Escort through Security and all other airport formalities
- Complimentary Porterage Services and assistance with baggage
On Departures
- Porterage services until the Marhaba Meeting Lounge where passengers can enjoy a light snacks and beverages*
- Access to the exclusive Marhaba Lounge located at the departures level*
- Buggy car transfers to the boarding gate (on request and in the areas where the access is permitted by Civil Aviation Authorities)*
On Arrivals
- The passenger is welcomed at the arrivals level or first point of the terminal building
- Handover of visas and other essential documents to passengers
- Escort through immigration formalities and security screening
- Assistance at the baggage belt area
- Handover the passengers to the receiving party at the meeting point outside arrivals.
 Marhaba’s Family Service
Marhaba’s Family Service is especially tailored to suit families and mothers travelling with young children or infants. The service can be extended to the family of minimum 2 and maximum of 4 passengers from the same family. Supplementary charges will be applicable for any additional member.
Services available at Dubai International Airport.
This service includes:
- Full escort for the family through airport related formalities
- Provision of special hand baggage trolleys (on request)*
- Provision of Buggy car (on request and in the areas where the access is permitted by Civil Aviation Authorities)*
- Baby strollers provided for families traveling with infants*
- Assistance through Immigration and quick clearance through Marhaba’s dedicated fast track counter
- Escort through security and all other airport formalities
- Complimentary Porterage services and assistance with baggage
On Departures
- Porterage services until the Marhaba Meeting lounge at the check in area where passengers can enjoy a light snacks and beverages*
On Arrivals
- Passengers are welcomed at the arrivals level or first point of the terminal building
- Handover of visas and other essential documents to passengers
- Escort through immigration formalities and security screening
- Assistance at the baggage belt area
- Handover the passengers to the receiving party at the meeting point outside arrivals.
 Marhaba Lounge
Regardless of airline or class of travel, you can relax in style and enjoy the unique Arabian hospitality at the 24-hour Marhaba Lounges located in Terminal 1 and Terminal 3 at Dubai International Airport.
The lounge offers an enhanced range of services for departing/transit passengers. The lounge can be used by any traveller and is not exclusive to those using Marhaba Meet & Greet services. No pre-booking is required.
Terminal 1
The departure lounge is located at the east end of the Terminal between Gates 123 and 125. It offers travelers the following services:
- The Business Centre: work in comfort with onsite PCs, internet access and telephone/fax facilities
- The Food Court: Offers a variety of hot meals and the choice between Arabic and continental menus, refreshments and hot and cold beverages
- Buggy Cars: Buggy cars are provided in the areas where the access is permitted by Civil Aviation Authorities to take Marhaba Lounge visitors to the relevant boarding gate.
Terminal 3
The Marhaba lounge is located at the east end of Level 4 on the north side of the concourse, close to gate 230. The entrance to the Marhaba lounge is via a dedicated elevator from Level 3 departures. Here you can benefit from:
- The Business Centre: A separate section in the lounge allows you to continue to conduct your business. Fully equipped with PCs with internet access, Wifi connectivity, telephone / fax facilities and data port access for laptop users
- Food and Beverages: Enjoy a selection of Arabic and continental cuisine with a variety of hot and cold beverages while you relax and wait for your flight
- Buggy Cars: Buggy cars are provided in the areas where the access is permitted by Civil Aviation Authorities to take Marhaba Lounge visitors to the relevant boarding gate.
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